All About The Infinix Hot 2 Problems And Solutions

Last Updated on February 6th, 2017.

We all know that the infinix hot 2 is the first android one device in Africa with awesome specifications and mind blowing features and a low budget device for everyone. But most users often find it difficult to run and operate the hot 2 device with ease.

MUST READ: How To Identify A Clone/Fake Infinix Hot 2

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Many infinix hot 2 users keep complaining of how difficult to operate the infinix hot 2 user interface, What many hot 2 users don’t understand is that the Android One interface is quite different from the normal android device user interface, therefore you do not expect the same operation and functionality of the normal android device against the hot 2.20150903_135938

This article is mainly to open your eyes to see how amazing the hot 2 is and explain more about the infinix hot 2 problems and fixes. I got lots of comments and mails concerning the problems of the hot 2, someone even said she wants to sell her new hot 2 she just got because she cant seem to enjoy using the device. I had to compose this article to help you guys fix the common issues and see the joy of using the hot 2 android one device.

NOTE: If you don’t setup your Gmail account before accessing the device, you can’t fully enjoy the device full features and functionality, so it is recommended you kindly login into your gmail account  or create a new account on the device of you don’t have one.

 Below are some known common issues with solutions of the infinix hot 2 device:


  • I can’t see the picture gallery, play music, watch videos on my infinix hot 2


  • The infinix hot 2 has a pre-installed gallery app called “Google Photo” which enables you to view pictures, view and watch videos. you don’t need to download any gallery app.

See snapshot below:




  • I can’t play music on my infinix hot 2


  • You can play music on the infinix hot 2 with the google pre-installed app called the ” Play music”

See snapshot below:

hot 3

  • I can’t see a file manager app, My computer can’t access my device files


  • The infinix hot 2 doesn’t come with a file manager, you have to download a file manager app for you to have access to your device storage. Go to play store and download “Es file explorer” app.

See snapshot below:

hot 4


  • I can’t use my songs as my ringtone on my infinix hot 2


  • To use your own song as your device default ringtone, go to settings>sound & notification>Phone ringtone>select the song to open through ES File Explorer and the song will become your ringtone.

See snapshot below:

hot 5

  • My infinix hot 2 does’nt or show have H+ (HSDPA)


  • This is quite interesting, because most hot 2 users don’t believe their hot 2 device has H+. Am going to surprise you guys showing you prove the infinix hot 2 indeed has H+ mobile network.
  • Go to your settings – About phone – Status – Sim status: Now you are surprised to see it has H+ 😀

See snapshot below:

Hot 6 hot 7 hot 8 hot 9

For advance users that feel the need to show the H+ icon in your status bar, you can explore more by rooting your device, install Xposed Framework and Gravity Box, then set it up to write H+ on the status bar.

  • I can’t take screenshot on my infinix hot 2


  • This easily done by holding the volume down button + holding the power button, wait few seconds before the screenshot is done.

Finally, am quite sure you now know alot about your infinix hot 2 device and be the boss of the device which keeps you in control.

For any other issues encountered with the infinix hot 2 device, kindly drop a comment. would be glad to assist you fix the issue..

MUST READ: How To Identify A Clone/Fake Infinix Hot 2

If your infinix Hot 2 is always giving you uncommon issues, please checkout if you bought the fake/clone Infinix Hot 2.

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  1. Good job Bros. pls whenever I want to make calls with this infinix hot2, it Doesn’t ask for which Sim to use, either Sim1 or Sim2. And I ve try finding the settings its not in d fone. So, how do I make calls with either Sim and not not setting one particular Sim for calls. Thanks

  2. I just got the infinix hot2 and I found out that the internal memory is 11.68g instead of the said 16g. What do I do?

  3. I can download with my infinix hot 2 , i can not copy from SD card to internal phone memory and and can’t have file sent to the phone memory whenever I insert my sdcard CU’s I have no space on my sdcard again pls help me out of this.

      • Hi Larious, that’s my main issue with this phone I can’t copy and paste, even with the ES EXPLORER.
        please help out,probably show me how to use the explorer

        • The Es explorer is a very easy app to use, for more information on how to use it go to play store where you download the app and read the directions.

  4. I can’t send messages with my infinix hot 2 and sometimes the phone lock till some minutes before to come back with this message the application is not responding what am I suppose to do

      • Hello.. Good job dear, pls am frustrated with my phone I was asked to update my infinity hot 2 system by the phone itself which I did, I did same thing to my whatsapp and downloaded Imo app too after this my phone started hanging and frizzing. I thought oh maybe it’s my IMO or something I uninstalled the app but then am still facing the same issue
        My phone is constantly frizzing am only on safe mood to be able to do some certain things on my phone can’t use any of my apps

  5. I have the infinix hot 2 and I had been using it for a while without memory card suddenly it started asking me to insert SD card. But in guest mode I can access aly pics and videos this is not so in user mode.please help

    • I would add a detailed tutorial about that in this article later, but for now let me explain better: On your call screen, look at the top up where you see the “search icon with enter name or phone number with voice record”, click on the 3 dots, select settings,click on calling accounts, select make call first with, now you have the option to enable always ask when calling with network 😀

  6. Please help, how can i switch back to owner instead of guest in infinix hot 2, i mistakenly press guest and the phone refuse to display and go back to owner

  7. pls I can’t download apps from play store on my infinix hot says cannot retrieve from source…wat can I do pls.

  8. Thanks for your insight into infinix hot 2. My infinix hot 2 phone only allows me to use one sim card operations at a time. Unlike some phones you would be asked which sim you want to use when you dial a number. Please how can you help in resolving thia.? Thanks

  9. pls sir, my infinix hot 2 google search, google+ and play store does not connect to d internet even when i on my data and d opera mini is browsing very fast. Why? Also i remove d google account from d phone how do i login back?

    • You need to have a gmail account before you can operate the play store and other google apps on your device, Go open a new gmail account and login with play store.

      • Pls, i moved some files from my memory card to my phone memory, now, my songs ar not playing, my picz ar blur, and no refresh in d Google player or d Google photo, again, how can i decide which location to automatically storage files like photos and d rest pls

          • About the play music, how do I get to see newly added songs on it.
            Thanks Larious,the comments have been most helpful

          • To see your latest songs added in your music player, check your music player menu for recent or newly added songs. Thank, Appreciate.

  10. I think a part of the issue with the Infinix Hot 2 can simply be solved by running an OS update on your device, i just got mine today and the update was successfully downloaded and installed and kapish a file explorer was installed.
    Am still taking my time to look out for whats up with the update for all observable changes but for now thats the major thing i have noticed cus i realy needed that file explorer

  11. Hello. I have a hearing problem with my infinix hot 2, on some incoming calls I can hear, and on outgoing I hear nothing. Not even the other phone ringing. What to do?

  12. pls help me, I naught an infinix hot 2 newly, but can’t access on my internal memory, and can’t access my fender and camera without memory card, plus help me out of this hot 2 mess.

  13. Help pls I can’t copy file to internal memory even wen connected to PC. What do I do. I tried using d es explorer but not working

  14. my sister forgot her the email address she synced on her infinix hot2 , i had to do a hard reset only to be asked the same question….whenever i switch on the phone it asked for the first gmail account synced with the device which she does not remember…been to where she bought it but they still cant find a solution..wat do i do pls?

    • I got a simple fix for this, simply install a new operating system on the device, like install the custom rom, you can google all about that, that should fix the device and restore it like a new device.

  15. Pls how do I reboot my phone as I want to switch from guest to owner. My phone is not displaying nothing cus I activated the “guest” order. U told told someone above to reboot, but I don’t know how to. Pls teach me. Thanks

  16. Thanks for the info, but my own infinix hot2 is showing SD card disabled each time I try to access flash share or any Media file.

  17. Sorry about d ask every time for my sims I hv read through and tried d above suggestions but none has worked what else can I do

  18. Pls there is no Always ask option in my preferred Sim for calls in the setting on my hot 2. I av read thru all other comments but still d same.

  19. suddenly i couldn’t see anything on my internal memory which phone memory, what happened and about 2 weeks ago i can view through usb on my system with all i have in my internal memory but now i can’t view phone memory again. pls help!

  20. Hi,my infinix X510 starts up but i cannot enter the pin. When i use a pinless sim i cant enter the lock pattern therefore i cannot access files and everything in it. Please help

  21. Hi,larious,I’ve read through the comments but you haven’t given the solutions for those whose phones are suddenly unable to access the SD card and it keeps saying turn off USB storage. Please what can we do

  22. Good day, please i have issues with my infinix hot2 which I
    bought 2weeks ago. The battery drains fast whenever am
    browsing or my data is switched on(unlike
    other android phones i have used before). Another thing is that
    i have been finding it difficult to transfer my files from my
    external storage to the internal storage. And finally, the
    internal storage memory is supposed to be 16gb but it shows
    11gb. I’ll be glad if I can get a solution to these. Thanks

  23. pls my infinix hot 2 is not working again. My engineer told me there is there is light on d panel bt it is not on or charging. Wht can i do. I need d panel. Contact 08164324493

  24. In addition, for those complaining on how to select preferable sim to call,.. Go 2 ur menu Click on “phone” as if u wanna make call, 4 u that u c only number, click on the White surface area above the digit. Just to display ‘ speed dial, Recent, and contact’ then look upside, u c “enter number and name, look beside d microphone u will c 3 dot” :.” Click on it and click on setting>call account> make call with, now click on “ask first” then try to make call,,,,hope is helpful..

  25. I have not been able to send SMS on my infinix hot2 andriod 1 version. They keep asking me to set a preferred sim for SMS. But I want to be to choose any sim I want not just 1 sim. Please How do i set it to ask first before sending the SMS?

  26. Cant play any music on my phone. it is displaying Music Playback Error and also can’t view my pix despite in storing ES File Explorer

  27. Please how can I view my SIM messages i.e the messages on my SIM card before i insert the sim in my Android hot 2. if i put the sim on another phone everything will appear but doesn’t show on my hot 2. Thank you.

  28. I can’t make calls with my infinix hot 2,,, I’m always been told ‘call not sent, limit exceeded’. don’t know how to reset it. please help

  29. Hi.. My browsing is extremely slow tho have not upgraded it yet.. Everything is OK… I’m okay with the battery, okay with everything else just the browsing and what sim is most preferable???? And where can I upgrade it

    • You browsing slow doesnt have anything to do with your device, Its probably your network provider. Any sim slot is preferable. Both sim slots are 3G enabled.

  30. Pls my infinix goes blank all of a sudden while it is on,after DAT I usually remove the battery and after I put the battery back the phone start by itself which the phone was not program like DAT…I have to switch the phone off again and after it comes on ,all the phone app start loading after which it will go blank again.I really have to wait for hours for it to display back.pls what should I do?

  31. Hi Larious, I somehow lost all screens and it came as only one vertical full of all the apps. I need to arrange them as a number of screens. I just read about Nova Launcher for Android, whats your recommendation on the same? Regards. M

  32. Hi. Pls i took some pictures recently on my phone and when I wanted to view them later. It kept saying “couldn’t load image “. I also tried sending the pictures, it said unknown error occurred

  33. Hi Lari, How to change settings on camera.. Like changing to video mode (or) choose storage to sd card.. etc

  34. please I seriously need help, I can’t access the phone storage of my infinix hot 2. can you help me?, it only reads my SD card

  35. Hi, i just got my infinix hot 2 and i found out i cant install apps i receive via bluetooth, pls can u help me out?

  36. Hello Larious,
    please can you tell me how to delete multiple contacts on my hot2 device? It only deletes one at a time, it very annoying. Thanks

    • You can mark all contacts and delete, or choose either phone memory, sim cards or your email where your contacts are stored and mark and delete contacts

      • Pls admin, help with clearer guide on this issue of delecting all contacts. There seems to no way to even mark contacts…pls help

  37. I cant snap pics cos is on it insert SD card min while i ve 9GB as the fon memory since this problem developed all mi pics ve been deleted pls wat do i do i just bot the fon 3days ago

  38. Hi bro, i don’t seem to see mobile network on my phone, but i saw cellular network. does it function as mobile network?

  39. can’t play music from my “play music” app and cant view my pictures anymore..tried snapping it keeps telling me to insert SD card!!

  40. I use 2 sim but the “ask me first” option is missing from my phone. Is not even in settings-sim card-preferred sim for-calls. Kindly assist

    • That option is hidden in the call settings, click on the 3 dots on the call screen at the top, then click on phone settings and choose either to always show ask me first option.

  41. Hello Larious,

    I just got an Infinix hot2 5.1.1 OS few weeks back. I can’t save files to either phone memory. It tells me “This file can not be created,” meanwhile it does not show me another alternative to save it on my SD card. What can I do please?

  42. I appreciate your effort, but please I have some problem with my hot 2. I mistakenly on some service under accessibility, the phone speaks on touching of a key, and worst of all, the phone doesn’t swipe to the other page. I try locating the settings but could not. I will enter the menu but can’t swipe to other page. please help me out.

    • You have enable the voice function for accessing the device, try and locate settings and undo what you did or better just wipe or factory restore the device.

    • I made the same mistaken but it has been fixed. go to settings button then select accesibility, then off ur ‘talk back’ icon. then the self activated message would stop. Thanks op for helping us out.

  43. Hi…….. Nice write up “All about the Infinix Hot2 Problems and Solutions”. However, i just got one and i’m aware of signing in with gmail account for full usage. Now, this is the problem: i have been trying to sign in using wifi in my office but all could not availed. And the network is strong other people and systems are using it. What do i do???????? Do i have to buy data on mt MTN line to get that done????? Please, i need your help.

    • Thank you, Appreciate. What error did you get when trying to sign in? are you sure your username and password are correct? try signing in on a computer to test the gmail account.

    • This is quite funny, is the call button pressed down automatically? The best way to fix this is just flash or factory reset the device, Always back up before doing anything.

  44. Hello Larious,
    I appreciate your your efforts, but you never gave an answer to my question above
    I just got Infinix hot2 few weeks back, the only problem I notice is that I can’t save a file on the phone memory it tells me ” the file cant be created. and it does not give another option of saving to my SD card. Even the old files on my SD I can’t transfer them to Phone memory either. What can I do as this seems to be my only issue with the phone?

  45. Actually, I haven’t tried accessing my files on the computer. I already downloaded the Es file explorer on my phone but still can’t save files on the phone storage

  46. I hate this phone…I’ve tried all I can even wif the so called Es file explora I still don’t have access to my phone memory.. Infinix hot 2 is boring…. Psss……

  47. hi Mr larious I need ur help I can’t take a photo or play music.I’m confused whether to add external SD
    coz the phone still has some more space like 10g

  48. Pls boss help me I can not play music with the default Infinix hot 2Music player. I the MTN Music plus on my phone and since then the musithec plus App has set itself as the default player and I can’t access my music anymore. Thanks

  49. I can’t switch from guest or new user to owner or default setting of my phone (Infinix HOT 2 5X10), please i need solutions to this problem.

  50. I lost all my pictures and music as I click on the new system updated alert that I got on my phone screen , know am going to get it back

  51. Am Samson, I did an upgrade on my Infinix Hot 2 and all picture, music, bids and documents vanished, how do I get them back?? if I do a downgrade will they all come back??

  52. Hello guys, please I just did an update on my infinix hot 2 and discovered that all my pictures and videos are gone but my apps, documents and other things are intact. Please help me…I need those things back

  53. Hi, I have 2 issues with my infinix hot 2 X510
    1. Am using Glo BB subscription on the phone and it was fine but since I upgraded from Android one to 6 recently, am having network connectivity problem (it’s very slow and most times it doesn’t connect).
    2. Since I upgraded from android one to 6, I lost all my data. How can I recover the lost data.
    Thanks for anticipated response.

    • Am sorry, the android marshmallow 6.0 has bugs isues, try and see if you can access the guest mode account to access your files. if not, your files are gone.

  54. pls i cant browes with my infinix hot two nd i have tried all possible settings but its nt working i cant even use my data plan or even other peoples subcription to browes on it nd all dis started wen i rooted my phone pls help me out i hv nt even use the phone for up to three weeks now pls help me out. thanks

  55. Hi Larious,
    What is the solution to a hot 2 that won’t boot beyond the logo after updating to andriod 6. Pls what can I do?
    Secondly how do I get to the system recovery, I’ve tried different ways.

    • Its obvious your device is stucked in download mode because of an error during updating the device. hold the power button and volume up key and home button to access recovery mode.

  56. hello… I cant view my videos, pictures. I noticed it after upgrading to the 6.0 android automatic update. However, it seems ive almost exhausted the 16gb the phone came with. it remains 500mb. I think this could be the problem. now I cant access it. but it shows its full. how do I delete or free up space when I cant even access it?. thanks

    • Check if you can access your files using the guest mode account, The marshmallow 6.0 has some bugs error and its yet to be fixed. But using the guest mode account helps you access your files.

  57. What actually annoy me about my hot 2 is my contacts are always coming out double, what can i do stop dat and also how can one delete contacts at once or select contacts you want to delete instead of deleting one after the other? Pls reply asap..thanks

    • To fix that, just select one contact location to display your numbers, you can choose either show phone contacts or your email contacts. just choose one. this fix the double contacts displaying.

  58. my memory card is full and i want to save my files to the internal memory but itb cant , how can i change may storage to phone memory

    • Go to settings and click on storage settings, where you can select storage location. or just copy all your files from your memory card to phone memory using your system.

  59. Good day, my pictures just stopped showing and the phone just started requesting for an sd card before I’m able to snap. what I’m I suppose to do?

  60. hi.. pls i cant access the phone memory on infinix hot2…. please i need ur help, bery urgent….. will b glad to get a reply frm you. thanks

  61. I recently upgraded my HOT2 to Marshmallow 6 and all my files are inaccessible but they are still on the phone cos the size is still evident. what do i do to get the files back, they are also not accessible on a PC.

  62. Good job bro……. my own problem is that the screen is divided into two. upper division is bright while the lower part is a little bit dark. sometimes it does appear some vertical lines especially when turning it ON and when watching videos.

  63. my infinix hot 2 was perfectly OK before I upgraded it,and now that I do so,my pictures, music,videos are contact are not displaying names as well.I tried to Google to solution but its not here.pls abeg if u know the solution tell me pls

  64. Afta dwnlding n installin the system update,my fone version moved frm 5.1 to 6.0 but when de power button x pressed it takes a lonh tym fr de screen to light up

  65. hi. I updated my android system and now I cant access my pictures on the user but I found them at the guest and now I can’t take pics on the user since its demanding for an SD card but I still have space on the phone’s memory. what do i do about this. I’ve read through all the comments but u have not given any help on my issue yet. pls help because I’m a bit frustrated about this. wanted to delete the guest but don’t know what will happen if I do that

    • So sorry about that, its obvious the user profile is limited or restricted, are you sure the guest profile isnt the real user account? if you can access your files and run operations on the device with the guest profile, just change the guest profile to user profile. If that didnt work, just backup all your files and factory reset or format your device.

  66. Hi, ever since I upgraded my OS on my infinix x510, my contacts automatically save to google account and not my phone. Then numbers already saved on the phone memory are not coming up.
    Please help! How can I change my default setting to my phone memory?

  67. Hello Bro, I just got the Infinix Hot 2 and it’s working just fine. The issue I have is that the SIM 2 is only set for 2G (no way to set it for 3G). What can I do?

  68. Pls any time I try to download or take a pic an insufficient memory pop up whiles I just used about 1gig of my memory. Don’t know what to do

  69. Errm sorry m having an ish with my phone in the sense that when I delete certain things on my phone like pictures and all that when I switch off my phone and turn it on I’ll see them again please what could be the problem…😢

  70. d xender I downloaded 4rm d app shop is not working, rather it tells me my SD card is disabled. pls wat can I do.pls reply. tanx

    • Its obvious you might have played with the call settings and probably set a limit when making calls. Kindly go back to your call settings and check the options you enabled.

  71. The reason why its asking you to insert SD card before you can snap a picture is because the storage location for images or pictures is set save on the SD card, and if you dont have an Sd card installed you would always get that message. So the solution is changing the storage location to save images or pictures on the phone memory instead of SD card. this can be done from the camera settings or phone storage settings.

  72. hello l have updates my infinix x510 it still 5.1.1 and now it not give me option to select sim. than in calling account it not allowed me to select Ask,every time pls help me.

  73. Good job Bro, pls hw I can I downgrade dis phone from 6.0 to version 5.1.1 the new version is annoying, pls tell me thanks

    • To download your device, you need to first back up all your files and data, then download the android 5.1.1 rom from the infinix website, flash your device and install it.

  74. Some of my files are always missing,especially pictures and music,some pictures are not showing and couldn’t find and play some of music I received and downloaded

    • Go see a phone technician, your keypad might be faulty and needs change. Or you backup all your files and flash or factory rest your device, it might also be a virus issue or so.

  75. Hi, please my phone is not reflecting on the system. I tried the USB debugging you mentioned up there, same thing. And also I want to move the pictures and videos I view on ES explorer so I can see them in google photos, is that possible?

  76. Please, I upgrade my hot 2 OS and ever since then if I called any number stored on the phone or any number stored on the phone called me, It won’t show as a number that I have stored on the phone, it will just show as an ordinary number.

  77. Hi larious. Thanks for your help so far. So on my former Android, I could copy or cut files from my SD card and paste on my device memory but I can’t do that with the infinix hot 2. Also the camera keeps telling me to insert a memory card before I can snap pictures but I have enough space on my device memory and it wouldn’t even Lee me access the camera settings. What do I do?

    • Your most welcome. Thanks. What version is your Infinix hot 2? is it the 1gb version or 2gb version? The other option to fix the camera issue is just to back up all your files and factory reset or format/flash the device. then restore your files and lets see if it fix the issue.

  78. when i get calls on my infinix hot 2 it doesnt show the name of the one calling. but i have also save the persons number in my contact all i see is the persons number

  79. How do I restore my apps because have copied them from my phone to SD card before resetting it and I can’t found dem on my infinix hot 2

  80. my infinix hot 2 camera is not working and every time i open it brings a text saying”camera has stoped unexpectedly” ?please help me

  81. Larious tanks so much,but my infinix problem is DAT if I try to launch some app,wen it gets to 92% of loading its goes back to d home screen ,pls wat can I do to ITT…..

    • Each sim card has an option to make a song or music its default ringtone, When you go to your music to play a song, click on the options, there is set song as ringtone for sim 1 or sim 2.

  82. Pls after using pasward on my infinix hot 2
    If I stroll down on the screen I can still see WiFi Bluetooth the short court thing it makes is easy for my children to on my data and Bluetooth down.what is the solution thanks

    • Why can’t you turn off the mobile data? or go to your settings, click on security and enable data protection, its here you put your pattern as a password to prevent unwanted use of your data.

  83. Hello, pls i mistakenly touched somewhere on my infinix hot2 and the screen went blank. Even when there is incoming calls the screen is still blank What can I do please.

    • Have you tried to restart the device? remove the battery and reboot the device, if this didnt fix the issue, then your screen is bad and you need to go fix it.

  84. Comment:whatz d WhatsApp group number please. you are a genius, I can’t help being marvelled at d way u solve questions with dis phone problems.But pls am finding it difficult to transfer music from my infinix to other phones including my Nokia asha 501.

    • Thanks for the motivating comment, Appreciate. You can call or join the LKT Whatsapp group: 09082033794. Thank you, About you not been able to transfer music to your other devices, did you use Bluetooth? did you pair both devices? Make sure you have space available to add new devices for bluetooth pairing, if you dont have delete other old bluetooth devices not in use and pair the device again. All the Best.

  85. I cannot delete videos that I added through USB(system), like it needs permission or something, gone to settings, did not see anything, please help

  86. i just bought my infinix hot 2 i used it for 5 days and on the sixth day, the phone fails to operate.
    i cant access the menu,minimize,or even go back.d fone has frozen,all of a sudden i cant do any thing,i cant make or receive incoming calls .in fact i cant eccess my fone at all.and am tired please can u help me out.thnk you

  87. Comment:please my infinix hot 2 battery got low and went off as it normally does but this time when I tried charging it comes on and goes off…it has continued this since and refused charging..please help me..what do I do

  88. Please help me, all my photos and videos have moved to my guest profile, upon switching to guest profile, I noticed all my apps (facebook, whatsapp,bbm and others) are not on the guest profile. However, the apps are all on my original user profile.

    Please what do I do to bring back my photos to my original profile?

  89. plz i try to update my solo launcher on my infinix hot 2 nd it was slow so i stop it nd since it has been blank i cnt access d phone, d minimixe nd back button nd it not displayin anytin on d screen

  90. My infinx hot2 has refuse to display content on file manager.. And can’t play music,videos,show photos on device memory .. Pls help me..

  91. I created 2 different user on my hot2 bt if i click on 1 of d user it behave normal bt it would nt show my photos again and music will nt play

  92. My infinix hot2 is just a week old and I regret so much of purchasing it I wish I read all the complaints about this phone. nevertheless am seriously having so much problem with the phone.
    1) I can’t make use of the so called 16g internal memory, my SD card is filled and I have been trying to move or save files from the SD to phone memory all to no avail. there is no even option for that on this my hot2 I tried using through setting yet no way even through camera there is no option for that. I have downloaded Es file explore and am using my user account not guest.
    2) I can’t download files,music,videos or apps from online and there is no error message it just won’t move or read and I have factory reset the phone yet nothing.
    3)I read all the complaints and comments from u and I decided to go by one of ur advice which is”trying using the guest account and see if u can access all dis” I immediately switch over to my guest account and everything on my phone went blank I couldn’t see anything and nothing was working, I reboot severally but it never worked it was after five good hours that the phone came back to normal. please dear I need serious help cause this stupid phone is just a week old please help me. am ready to resell in case u see a buyer.

    • Am so sorry about all that, The infinix Hot 2 is a complicated device though. What you need is help from someone around you that can handle an android device…All you have seen here works quite well, i dont understand why yours is different. If all stated here cant help you, simply get advance help by giving me a call so i can work you through all. Call me on 09082033794.

  93. Pls I upgraded my infinix from 5.1 to 6.0 and after the upgrade I couldn’t find my videos again in the internal memory….pls what do I do

  94. The Gr8 Larious Weldon. pls I have bought my Infinix Hot 2 about few months ago and have not enjoy it anymore, I have many problem on the phone like I can’t share my Bluetooth with another device,The sender is working slow,it take about 30secs to On the phone my browsing is very slow, my pictures is not display complete,If I snap 1 picture I need to off nd on it back before I can take another pictures again…pls help me out pls

    • Am sorry for all that, You need to back up all your files and format, flash the device. Its obvious your device is virus infected. Trust me after formatting and flashing the device, you would enjoy using the Hot 2.

  95. My infinix hot 2 has stopped ringing out whenever people call me.there is a display of something like a crossed circle on d top of d screen.what should I do please

    • This is a very strange issue sir, am yet to experience what your implying. But i recommend you save all your files and back up the device, then factory reset and flash the device. This might be due to virus infections that made your camera malfunction.

  96. please i just bought infinix hot 2. my external SD card is full but I have enough space on my phone memory but when I open camera to take a pic, it says SD card full. how do I switch camera storage to phone memory? also, the phone came with Google chrome preinstalled so when I download anything with it, it tries to go to SD card which is full. how do I change download storage to phone memory. thanks

  97. Can anyone help me out. i have Infinix hot note pro my mobile gallery is not working as i deleted whatapp data from gallery also was not working whatsapp than i remove whatsapp but still my mobile gallery is not working please anyone help me what to do?

    • To view full screen, check your video settings, or your notification tab t disable auto rotate. You can easily upgrade to 6.0 via your settings, check updates.

  98. Comment: Hi. I have quite a few problems with the Infinix Hot 2.
    1. The screen delays when I press the power button.
    2. When I’m done making or receiving a call, I find it very hard to cut the call because sometimes the screen stays dark even after I’ve removed the phone from my ear.

  99. I just install d Es file explorer and barm!, one time, i saw my files on system wen i plugged d USB. U ar Godsent

  100. Compliment of d season to all users, may God grant us all our heart desires, i can play my musics or few my picz with Google play and photo respectively, and i cant find refresh option, again, hw do i decide wich storage to automatically store my media and wat hv u.

  101. Comment:compliments of d season…pls ah hv a problem of setting my message preferred sim to always ask, d call sim is okay,how will I go about d message sim? infinix x510

  102. Pls I recently upgraded my Infinix x510 nd now d toolbar don’t drop down again, d box button Dat shows all previous opened app dsnt work too, d go home button too dsnt work. Pls wat can I do?

  103. Hi please I can’t delete photos or videos from my phone. I thought upgrading it would help but it’s even worse now. I can’t even delete the photos from my Gmail account. Please help me out cos I’m really frustrated.

      • Yes I have and even login on the same devices but not the same app. I used chrome to login my email and it work.
        But using gmail app itself won’t work.

  104. good evening
    my 1st problem wen i switch of through power off, d power button wont switch on the phone except i remove battery and re-insert it and it comes on by itself
    2ndly if i use some applications for some minutes after a while it says this application isnt responding i have to switch it off and re on
    3rdly is the optimizing application stuff at the start up
    thanks very much and may god bless

  105. mr laurus thanks i hard reset it from the settings but it didnt work and i tried 2 factory reset using power button and volume buh the phone would nt enter recovery mode
    2ndly how can i get a new rom
    thanks in advance

    • I just got informed about the new 6.0 updates that fixes all the hot 2 issues. just click on updates on your device. download and install the march update.

  106. My cellular network type shows….GPRS. does it mean its a fake and I also can’t delete photos or videos directly from the gallery….says I need permission of some sort. Pls what do I do?

    • You need to use the user account to be able to delete stuffs. The network GPRS type can be changed in your network settings..GPRS is also the same as 2G.

  107. hi mr larious.. i have a problem since i update my infinix hot 2 os to marshmellow…
    1. i cant access internal memory on my pc… even when usb debuggin.. i have select the “MTP file transfer”.. its not showing anything… i just can access my external storage by selecting “usb storage” option.. but i still not finding a way to access internal storage from my pc.

    2. my BBM cannot silent when a message incoming…. even i select “none” on notification tone in BBM… it still ringing when a message incoming…

    thats the problem since i update to MM

  108. hi my phone infinix hot 2 suddenly stopped working.and it cant be seen on a system,i tried flashing it says software not match.pls wat do i do.

  109. Hi, upgraded my infinix 510 . since then when I dial numbers saved on my phone,it shows up just numbers instead of saved contacts( using names) plus when I try to save a new contact it goes straight to Gmail . how can I rectify this issue. Don’t wannna go tru the stress of saving contacts again one by one.

  110. Thanks for this provision. I mistakenly press something on my infinix phone, then it automatically activated a voice directive message, please how can i deactivate this then the camera quality of my phone is not bright at all, how can I fix these problems?

  111. up vote
    down vote

    I’m using an infinix hot-2 and lately i have been trying to call people but the call dose-not go through, the phone displays a message saying call barring.I check the call settings but the feature is not enabled.I have switched sim cards thinking the are the source of the problem but upon changing the sim outgoing calls go through but later on the same problem re-occurs. Should I reset the phone? and will that help? Kindly help with possible solutions.

  112. Comment: pls i try to download image on my infinix hot2 but it Z I can’t download because no internal storage is available, dat I should unmount it as a disk drive………. pls, help me out…

  113. Tboi oooo. Please come to my aid. My infinix hot note 2 suddenly froze. I can’t swipe. If a call comes in I can’t swipe to answer. I can only swipe to unlock and wen I tap the screen it allows just once to open any app then goes back to freeze mode. Please wait do a desperate lady do to solve this issue. Thanks.

  114. Hi larious… I recently upgraded my infnix hot 2 to Android 6.0 and since then, D USB notification doesn’t pop up i.e it charges but it is not seen by my PC wen I connect it. I have not had DS problem until I upgraded D OS. Pls any help

  115. Comment- i have a problem wif d internal memory of d fone… I cant seem 2 move files 4rm d memorycard 2 d internal memory… Hw can i do dat?

  116. Please am having issues choosing my ringtone using es file explorer the error message I keep getting is file not supported pls what do I do?

  117. Comment:i can’t hear the sound of the music playing in my infinix note 2 again. please what will I do to make the music sounds in the speaker of my phone?

  118. Dear Larious,

    My phone wont come on. I’ve removed the battery about 3 times to hard reset but it still wont come on. It shows Infinix for a split second like it’s coming on but then it goes dead again. How do I resolve this issue? This phone is barely 8 months.

    • Sorry about that sir, its obvious your device Os has crashed. You need to reload the factory default Os. Hold down the power button and the home button with the volume up button to enable you factory reset the device.

  119. Hello Larious. I use the infinix note 2… the one with the 1gb memory. my issue with it is the way my BBM keeps closing/disconnecting by itself. What ive been used to from using the BB is that the messenger is always opened so you actually hear the notifications when you sent messages. But on the phone, once i open the messenger and then minimize it to go do something else on the phone, i dont get messages on it until i notice that my phone has been quiet for so long and i then go and re-open the BBM before all the messages start popping in. Most times i have missed very important messages that required my immediate response. Pls can i do? Thank you.

    • Am so sorry about that..Well the issue isnt from your hot 2 but from the bbm messenger. Also did you installed any apps that hibernates your applications? because its obvious the bbm app is hibernated, until you open the app that is when you start getting pings. Kindly check your apps and remove bbm from the hibernated apps. or simply deleted the bbm and install a new version.

  120. Hey Larious.My infinix hot 2 refuse to pick calls and if i call with it and they receive it,it wouldn’t show neither will i hear any voice.What can I do please.

    • Am sorry about that, did you update to the android marshmallo 6.0?..You cam backup all your files and factory reset or format the device.

  121. hi,when i take pic with my phone …..they are not supported they read “cant open with this format’ what do i do?

  122. I’m using the Opera Mini social bundle on my Hot 2, but I can’t download anything from Opera Mini, just browsing

  123. Hi. Why is my off and on button not working is there any other way I can do that maybe by tapping on my screen

      • Hi Mr larious have been been looking forward for forum and I really appreciate your contribution.plz sir I have this problem with my infinix hot 2, anytime I send message it always says not sent tap try again. Even though I tried to resend it the problem still persist & it’s frustrating. Pls kindly reply for the solution.

        • You want LKT to have a forum here? The issue has to do with your service center number for your network, go to your message settings and click on sms service center, if you dont already for the sms center number by default. You can use this for Glo: +2348050001501 and for Airtel: +2348020000009. Once you input the correct network sms center number your messages would be sent and delivered.

    • You need to force your device to only use 3G. The H+ and 3G are the same.. Same speed and all. To force your device to use only the 3G, you need to dial this code to take you into the Mtk engineering mode where you locate the radio settings and force 3G usage. The code is *#*#3646633#*#

  124. pls bro, I can’t assess my phone memory and SD card on my laptop and it’s as a result of upgrade of d Android in my infinix x510 I tried debugging techniques as u rightly instructed but d USB option doesn’t show on my phone anytime I connect it via my laptop. pls wat should I do.

    • If you have enabled the debugging mode on your android, your device should show on your pc. its either your usb cord that is bad or your pc usb port. Try using a different usb cord.

  125. Comment:I have enabled d USB debugging by touching about phone 7times den turning it on on d developers option also installed d es file explorer BT still can’t view my phone memory on my pc

  126. Comment:pls I just bought an infinix hot 2 inserted my SD card and its saying unmounted, I reboot d phone but same issue. someone asked me to go to settings >SD card and format but I’m scared I’ll loose all my Information on d SD. pls wat do I do?

  127. Comment:ever since I upgraded my hot2 couldn’t access screen rotate anymore… they said it’s locked plxx I need help ooo…add me 2 whatsap group – 0903 868 1876 plzxx guys I need repl6, God Bless

  128. pls, I want to barr all calls from an infinix note 2 but its requesting that I enter a call barring password(4 numbers).

  129. How to block my stoen Infinix HOT2 X510 phone using IMEI number? Pls get back to me as soon as possible, i’ll be greatful.

    • Am sorry there is no free way to do such, Even using your imei number, you can’t block the stolen device. Currently i don’t think its possible here in Nigeria.

  130. My infinix camera is not working.I can’t take videos and snap pictures. When I snap,there will no image.Please kindly help me fix the problem.

    • The camera could be infected with a virus or so, kindly save all your files and factory rest or format, If it didnt work go see a phone technician.

  131. Comment: thanks larious, my Infinix hot note which has two Sims just changed all of a sudden to one unbelievably, I tried interchanging the sim cards,but the sim one port doesn’t work, how do I fix this?

    • Are you certain the other sim slot isnt damage? If one sim slot isnt working, there is nothing you can to except to give a phone technician to help you fix

  132. hello bro, welldone more greese to your elbow. pls am having problem with my infnix hot 2 i forget my pattern, so i was unable to use the phone… pls help me out…thanks

  133. hello. ihave only 1 problem with my infinix zero 2. mood swing. i can go for 2days without a problem then suddenlya whole day of SIM CARD 1 not installed/not recognised and sim card 2 not installed. i then have to start from pin and switch on data again continuously

    • Have you tried to factory reset the device? If that didnt fix the issue, then go visit a phone technician to help you check the front camera lenses.

  134. Comment: boss what’s the difference btw infinix hot 2 and infinix hot note 2 and which one would you recomend for me to buy.
    I have never use an an andoid phone before. I’m a bb fan but it sucks using bb now. Thanks

  135. By reading people’s comments, you’ve corrected many things for me.
    But remaining three issues you never touched. My phonebook doesn’t show if the stored numbers are either in sim 1, 2 or phone storage.
    The incoming calls doesn’t specify if is on sim 1 or 2.
    And, the phone numbers and names in my phonebook disappears if I stores a new one. It is very embarrassing to always ask your mother “who is this” please help me out.

    • Thanks for reading through. About the phonebook, you need to check your contact settings to show where your numbers are stored either via your email or sims or on the phone. For the calls, go to settings, sim cards settings and select ask everytime for calls and sms. Have you updated your device to the latest software update? that should fix all your issues.

  136. Dear larious, I have problem with my phone,things have been popping on my phone something like porngraphic site,some are battery warning or things to download etc. How will I stop it.